Returns & Refund Policy
Thank you for visiting and shopping at The Classic Arcades. If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns in Sellable condition in all original packaging within 14 days of purchase for a full refund minus all shipping costs. All returns must be authorized first by phone or email.
In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.
Custom-made and special-order items are not returnable.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
Start a return
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
Send all items back to us using the label provided.
Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items.