While The Classic Arcades strives to maintain a 2-3 weeks average delivery time, we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average delivery time. Orders are shipped on business days only Monday to Friday excluding federal holidays.
We have several shipping methods to accommodate your needs. Here is an overview of the various options and pricing for common game room products. For all methods, the delivery address must be accessible to an 18 wheeler freight truck. Please inspect the items when they are delivered and report any damage to us in the presence of the shipper.
Curbside Delivery (Standard Delivery)
Item will be dropped off in the box on a pallet in a driveway or wheeled by pallet jack into a garage (as long as there is no step). If item is being delivered to a commercial building, it will be dropped in front of the building or brought to a loading dock.
White Glove Delivery (Game Installation)
Item will be brought inside the home or building and brought into the room of choice & then installed.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Customs, Duties and Taxes
The Classic Arcades is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
The Classic Arcades is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
SHIPPING TO CANADA
Classic Arcades cannot currently calculate and resolve import fees for large shipments. Any duty, tax, the brokerage will be calculated when the item enters Canada and will be the responsibility of the customer/consignee.
At this time, we are currently unable to ship to P.O. Boxes and Military APO/FPO addresses.
WHAT IS CURBSIDE DELIVERY?
Large or heavy items ship in a freight truck. The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside at the end of your driveway. Placement of items on driveway, sidewalk or in the home and package removal is not provided. This is a large, heavy item, so arrange to have additional people help you.